FAQ's

Since September of 2019…

Farm Fresh Network, our flagship platform, began hosting its first multi-vendor marketplace— after a year-long collaboration with the market owner to realize their vision. Their existing online presence fell short; they needed streamlined market management, enhanced vendor product control, and a vastly improved customer experience. Our ongoing support, mirrored for all clients, fueled this market’s expansion.

Since 2019, it’s added more vendors to meet local demand, boasts 20% annual growth, and recently earned a community award for its reliable supply of fresh, local produce and artisan goods.

Where will your market be in five years?

Over 30 Farmers & Artisans use our platform to bring their products to their local communities.

But our target number is just one: you.

Big platforms boast about the hundreds of users they’ve got on board, and with so many clients why wouldn’t you be one of them?

With so many users, it’s only a matter of time before the numbers cloud their sight of what truly matters: connecting you, your market, your vendor, and their customer to fulfill crucial needs.

Our focus is the one-on-one connection, that helps ensure we meet expectations and catch the fire of your vision. We’re working hard for our clients to make sure their success is our success. So the real question isn’t how many people we have now, but can we take one more?  If you’re just another number on your platform, the answer is yes.  But only if you’re ready to be number one.

Farm Fresh Network provides three scalable hosted market plans: Starter Pack, Standard (our most popular), and Enterprise. Pricing includes a fixed base fee plus a percentage of gross monthly sales, with no hidden fees and locked rates for the life of your purchase. You only move to a higher tier when your market exceeds the vendor limit (optional add-ons available on request). Choose monthly billing or yearly for 25% savings on the base fee.

All plans include:

• FFN-created and managed online market with full branding and start-up customization
• Member/vendor management tools
• Unlimited customers and locations
• Order management, reports, and analytics
• Automated vendor payments via PayPal, commission calculations, and notifications
• Coupons/discounts, harvest-to-order inventory, pick & pull reports, packing lists/labels
• Credit card and offline payments
• Dedicated onboarding, email support (M-F 8-4 EST), and emergency off-hours help

Monthly Billing

Starter Pack — $125/month + 3% of gross sales
Up to 10 vendors | 1 membership type (Free)
Standard — $250/month + 5% of gross sales
Up to 25 vendors | 3 membership types
Enterprise — $500/month + 5% of gross sales
50+ vendors | Unlimited membership types

Yearly Billing (25% base fee savings)

Starter Pack — $1,125/year + 3% of gross sales
Standard — $2,250/year + 5% of gross sales
Enterprise — $4,500/year + 5% of gross sales

Plan-Specific Additions
Standard adds MailChimp integration and product videos. Enterprise includes subscriptions, social media integrations, advanced delivery tools, group sales, price lists, point of sale, and gift certificates.
No mandatory upgrades until after 50 vendors, and costs align with your market’s growth. For full details or to compare features, visit our Pricng page. Click the buttons below your chosen plan to begin, or schedule a demo to discuss the best fit for your market.

Our cutting-edge online storefronts and marketplaces are ready-to-use platforms, fully customizable with your logo, messaging, and colors.

Your unique storefront or marketplace will reflect your brand identity, with all the complex coding and technical setup already handled. As you read this, your platform is pre-built and waiting for you to add your products. Whether you need a distinct single storefront or a robust multi-vendor marketplace, your solution is just 24 hours away from the moment you sign up.

Farm Fresh Network supports up to 50 vendors in a single marketplace, ensuring a seamless, eCommerce-ready platform. For individual storefronts, we can migrate up to 500 products. Need more? Let’s discuss your specific requirements and timelines to guarantee a smooth transition.

Best of all, in just 24 hours, you’ll go from an idea to a fully functional eCommerce platform with a fixed price that remains unchanged for the life of your market on our platform, unless you opt for custom enhancements.

Connect Your Story Seamlessly!

Your business website is key to sharing your unique story online. Many of our customers already have a website that captures their narrative. In the busy local agriculture and crafters industry, customers crave authentic stories behind the products they love—stories they’re proud to share. Integrating your existing online presence allows you to invite customers into your journey.

Our platforms make this effortless.

Whether you’re launching a branded single storefront or a dynamic multi-vendor marketplace, your online market is only part of your digital footprint. A marketplace alone won’t drive sales without a connection to your story. We handle that for you.

Your external website—the one you’ve built outside our platform—is the other half. It’s vital for customers to know who they’re buying from. You’ve already laid that foundation.

Our platforms seamlessly blend your branding, messaging, and existing website into one cohesive experience. Customers move effortlessly between your marketplace and your external web presence, perceiving it as one unified presence.

Does your current platform integrate your external website as a core part of your eCommerce ecosystem?

Effortless Product Inventory Management

No matter your level of platform ownership, managing your product inventory is straightforward with our service. We understand you have more important tasks than wrestling with the technical complexities of your online presence—that’s our job.

For those selling on a uniquely branded website, you’ll add and manage your inventory through the site owner’s dashboard. The extent of your responsibilities depends on the site owner, but rest assured, the process is simple and clearly explained during our onboarding process.

If you’re a vendor in one of our multi-vendor marketplaces, you’ll access a tailored dashboard designed for each vendor to easily create and update products. Our streamlined system ensures your products are showcased beautifully and always ready for customers, keeping your workflow simple and efficient.

Streamlined Automation for Your Marketplace

Absolutely, your online platform should mirror the care and quality you invest in your products. An inventory that doesn’t match your actual stock creates confusion, erodes trust in the platform, and reflects poorly on vendors.

That’s why our platform automates all inventory-related processes, including:

• Inventory limits
• Backorder settings (on/off)
• Display of remaining product quantities
• “Out of Stock” notifications
• Real-time vendor sales alerts
• Automatic store opening and closing
• Vacation mode activation

These automations are built for the same reasons you value them: they ensure accuracy and enable real-time communication across the marketplace. This fosters customer confidence in your market or branded storefront, reassuring them of its reliability. Vendors gain trust that the platform performs as needed, freeing you to focus on what you do best—creating and selling your products, not managing a computer.

Does your current platform automate these essential tasks, empowering you and your vendors to focus on production and inventory?

Fully Responsive Across All Devices!

From laptops and tablets to smartphones, our platform works seamlessly everywhere. We’ve tested it on every device imaginable—even our smart TV! Your customers can access your products from any platform, and you can manage your inventory just as easily.

In today’s fast-paced digital landscape, a website that’s responsive on smartphones isn’t optional—it’s essential. Customers are time-strapped and rely on their devices to shop efficiently. Farm Fresh Network meets this demand head-on.

It’s not just about being visible on a phone; it’s about meeting the needs that drive mobile use. With our automated features for markets and vendors, customers can trust that what they see on any device is accurate and that their orders will be ready for pickup as promised, maximizing their time.

Does your current platform merely offer mobile compatibility? Do they understand why true responsiveness matters to you and your customers?

Flexible Payment Options for Your Customers

Choose how your customers pay—through your online marketplace or at the physical pickup point, the decision is yours.

Our platforms offer a variety of payment methods, including “deferred” payment options, to suit your needs. Here are some payment methods our clients currently utilize:

• Cash on pickup
• Cash on delivery
• SNAP/EBT
• ACH
• Apple Pay
• Google Pay
• PayPal
• Stripe
• Traditional bank card processing

With these flexible options, you can tailor the payment experience to best serve your customers and streamline your operations.

Does your current platform provide this range of payment choices to meet your business needs?

That one is up to you.

There’s a lot of buzz going around these days about how to handle credit and debit card fees. Just like you, they have a cost for the services they provide. How that service charge is covered is completely up to you.

Our platform has the capability for you to provide your customers with a payment gateway for credit and debit cards as well as automated clearing house (ACH) payment methods. Which one and whether or not you offer these services is up to you.

We found this article to be helpful, and it may give you some insight on how to proceed.

Yes. 

Seamless SNAP/EBT Integration? Absolutely!

Let’s clarify what that means.

Currently, SNAP/EBT payments require a certified EBT point-of-sale device. While some solutions claim to enable EBT purchases online, they often demand specific business certifications and authorized apps or equipment—steps your business must pursue independently.

So, why do we say “yes” to EBT support? Our platform simplifies the process. Vendors can easily designate which products are eligible for SNAP/EBT benefits. The system automatically categorizes purchases as traditional or EBT, displaying separate totals at checkout. Customers can pay for traditional items online, while EBT payments are tracked for settlement at pickup or delivery.

Does your current platform distinguish between payment types across the marketplace, notify vendors in real-time of SNAP/EBT purchases, separate traditional and EBT totals, track online payments, and carry that tracking through to physical pickup or delivery? In short, does it handle the complexity with ease?

Unleash Your Market with Promotions? Absolutely!

Yes, it’s that simple. Your business thrives on growth, and our platform empowers you to make it happen. No matter your size, generating more business is essential, and that requires a marketplace designed for creativity.

With FFN your market easily offers discounts, coupons, promotions, sales, and beyond! These aren’t just features—they’re core to your success and built into our platforms at no extra cost. Unlike competitors who charge for these tools or limit their use, we give you unlimited freedom to innovate without hidden fees.

This raises a question: if promotions are vital to any business, why do others nickel-and-dime you for them? Does your current platform support your growth with unrestricted access to sales and promotional tools, or are they holding you back with extra costs?

Instant Payment Control for Storefront Owners and Market Managers!

Whether you’re a uniquely branded storefront owner or a market manager, our platforms streamline payments with immediate transparency. Payments are processed, commissions calculated, and market managers are instantly notified of all payouts. For standalone storefront owners, you receive your funds directly—no delays.

As a market manager, you oversee the process using your payment gateway, with funds flowing to you. You can review transactions and authorize payments, ensuring everything aligns with your market’s policies. Our platform offers the flexibility to distribute vendor commissions daily, weekly, or monthly, based on your established procedures.

Does your current platform provide this level of control, allowing you to manage payouts to vendors and yourself on your terms?

Flexible Tax Handling for Your Business

For uniquely branded storefronts, you decide how to manage sales tax. Our platform can automatically calculate it for you, or you can include tax in your item prices—your choice.

In multi-vendor marketplaces, sales tax is generally not calculated by the platform. Each vendor is responsible for the taxes on their sales. We advise market managers not to handle taxes for items sold in their markets.

If your tax situation is unique, contact us to explore the options available on our platform.

Does your current platform offer this flexibility for managing taxes tailored to your business needs?

Yes, integration with accounting software is possible.

While our platforms don’t currently offer direct integration with specific accounting software—due to the wide variety of options available—they come equipped with export capabilities compatible with all major accounting programs, supporting formats like .csv, .xlsx, and .pdf.

If your marketplace requires integration with a particular accounting solution, we can make it happen. Contact us to discuss your needs. Per our policy, we never modify your base platform package without your approval. Depending on the software, a small licensing fee may require your authorization.

Does your current platform provide flexible export options or the ability to integrate with your preferred accounting tools?

Both the uniquely branded storefront and the online market platforms can generate:
  –   Invoices
  –   Packing lists
  –   Address lables

Our system doesn’t just print these—it automates the entire process, ensuring the right labels are assigned to each vendor for their portion of an order. This allows market managers to fulfill orders accurately without manually distributing labels to vendors for every sale. Automation takes care of the heavy lifting, because manually sorting labels is a hassle.

Is your current platform this automated? How much routine work are you still handling manually?

Yes, our platforms are compatible with route planning and optimization tools, though they aren’t included in our standard package.

That said, we can easily add this feature to your base package. Our standard package includes the most commonly used automations and tools, but we know every market is unique. If route planning and optimization are critical for your operations, we’re happy to discuss tailoring your platform to meet those needs.

As a bonus, any additional capabilities you add are free for the first 30 days. Should you choose to keep them, a small monthly fee will apply. Per our policy, we never implement customizations without your prior approval.

Does your current platform offer the flexibility to add tools like route planning to suit your specific market needs?

Dedicated Live Customer Support Includes:

• Direct, in-house customer service—no outsourcing, no need to hire your own contractors.
• Personalized one-on-one support during your initial setup.
• Priority email assistance for the first 30 days of onboarding.
• Free migration of up to 5,000 products for established markets.
• Hassle-free, done-for-you back-end site maintenance.

We emphasize direct communication: you connect with us, and we respond—often in the same call or email. No middlemen, no external contractors, just our team based in Georgia, ready to resolve your IT concerns.

Does your current platform offer this level of hands-on, in-house support tailored to your needs?

We never disclose client-identifiable information for uniquely branded storefronts, marketplaces, or their vendors. While we may use non-identifiable, aggregated data for marketing and promotional purposes, no individual entity, business, storefront, market, or vendor is ever singled out or identifiable.

Does your current platform ensure this level of privacy for your business and its data?

We’re excited to share the robust capabilities of our platforms! Explore the baseline market package through our demo—no appointment needed. Here’s what’s included in our ready-to-use solution:

• Fully branded with your colors, messaging, and logos.

• 13 pages designed for seamless e-commerce, vendor management, and member activity (valued at $15,000).

• Equipped with all our signature automations and tools.

• Unlimited members, vendors, and transactions.

• E-commerce ready upon delivery.

Exceptional Customer Support
Beyond the platform, our customer service sets us apart:

• Direct, in-house support—no outsourcing or third-party contractors.

• One-on-one assistance during initial setup.

• Priority email support for the first 30 days of onboarding.

• Free migration of up to 5,000 products for established markets.

• Hands-off back-end site maintenance done for you.

Partnership Program for Established Markets
Our Partnership Program is tailored for established markets, organizations, associations, and government agencies driving large-scale community regenerative projects. We streamline startup processes to make our services accessible, ensuring platforms are easily customized for multiple markets under a single initiative.

Consultative Services
Our consultative services provide personalized guidance, drawing on our experience with successful markets and vendors. As farmers and artisans ourselves, we offer insights to help you explore your options and achieve success.

Education Platform for Grant-Funded Projects
For markets with FMPP or similar grants, our education platform enables you to create classes, courses, and discussions to meet educational requirements. Paired with our Jitsy program, you can engage online, virtual, or hybrid audiences, empowering the next generation of makers, bakers, artisans, and farmers to leverage cutting-edge innovations.

Community Platform
Our community platform lets you build public and private online groups to support your market or mission. This fully operational, self-moderated social media platform fosters engagement and connection.

Curious about how these features can work for you? Contact us to learn more about our consultative services or Partnership Program!

Does your current platform offer this level of customization, support, and community-building tools to grow your market?